Managed IT support for growing businesses
Outsourced IT support for small and mid-sized businesses. Give your people dependable help, reduce recurring disruption and plan improvements with one accountable IT partner.
We at Strategic Solutions Financial Services would like to thank CIS for their commitment and dedicated expertise in supporting the successful relocation to our Westbourne offices in order to support our growth. Through effective partnering, we have been able to enhance and maximise our IT capabilities whilst remaining committed to improved IT security.
Dean Rush, Operations Manager, Strategic Solutions Financial Services
A clear route to IT help
Recurring IT faults cost your team time and hold up other work. We combine helpdesk support, monitoring, maintenance and technical advice to resolve problems and reduce repeat issues.
Your service covers the users, devices, locations and applications you need us to support. We set out support hours and escalation routes so staff know where to turn when something goes wrong.
Already have an IT manager? Our co-managed support adds skills and capacity alongside your team.
What better IT support looks like
Hutton Engineering describes how proactive support and clearer planning helped its team spend less time troubleshooting. Its case study also covers our response to a critical server failure.
For Richardsons Chartered Accountants, everyday support developed into a paperless working project that delivered five-figure savings in printing costs.
Explore our support in Oxfordshire, Buckinghamshire and Birmingham.
What your managed IT service can cover
Choose the support and improvement work your business needs, with the scope, service commitments and costs set out in your proposal.
Support, planning and improvement
Managed IT support
Give staff a clear route to IT help. We combine helpdesk support with monitoring and maintenance, and investigate recurring faults so the same problems receive proper attention.
Your proposal sets out the users and systems covered, support hours, escalation and arrangements for visits to your sites. Costs reflect that coverage and the complexity of your IT.
Consultancy
Turn IT frustrations into a clear improvement plan. We assess priorities, explain the options and help you plan changes around users, security and budget.
Bring your recurring support issues and planned business changes to an initial review. We will identify what needs attention first and how to measure progress.
IT design and implementation
We design and implement changes to networks, servers and cloud services around the applications your people use. Each project has a clear plan for dependencies, testing and handover.
Explore our Microsoft 365 and cloud services and backup and disaster recovery support.
IT training
Help staff use their everyday tools confidently. We provide individual or group training for Microsoft 365 and related working practices, with the content matched to people’s roles and experience.
IT Audits
We review your systems, recurring faults and security priorities, then separate urgent fixes from planned improvements.
If you are changing provider, the review also covers access, documentation, licences, backups and outstanding support issues. The findings feed into your wider cyber security plan.
Latest articles
IT support advice
Guides to choosing IT support, planning improvements and keeping your business working.
Managed IT support questions
Answers about support coverage, pricing and moving from your current provider.
What does CIS managed IT support include?
Our managed IT support combines helpdesk assistance, monitoring, maintenance and technical advice for the users and systems in your agreement.
Your proposal sets out support hours, onsite visits, escalation contacts, security and backup responsibilities. It also identifies any projects or services charged separately.
How much does managed IT support cost?
The cost depends on your users, devices, applications, locations and support hours, plus the security and backup work required.
We review your current setup and recurring problems, then explain the ongoing service costs and any separate project fees. Read our guide to IT support costs and comparing quotes, then request an itemised IT support proposal. The guide uses illustrative budgeting figures rather than CIS prices.
How can we change IT provider while minimising disruption?
Start with your notice period, administrator access, licences, system documentation, backups and unresolved faults. CIS helps plan the handover with clear owners and checks before each service moves.
The timetable depends on your systems and outgoing provider. Our changing IT provider checklist explains what to prepare and how to keep staff informed.
What support hours and response times can we expect?
Your service agreement sets out helpdesk hours, response targets, issue priorities and escalation contacts. These depend on the systems you use and when your staff need support.
Our monitoring and maintenance service includes 24/7 monitoring. This does not mean every support agreement includes a 24-hour helpdesk or a guaranteed resolution time.
Can CIS work alongside our internal IT team?
Yes. Co-managed IT support adds skills and capacity to your internal team. We can help with security, cloud projects, monitoring and escalated support issues.
We agree who handles each task, how tickets are passed between teams and who leads during an incident. See how this worked for UV&S Technology’s UK operation.
How will CIS measure improvements to our IT service?
We start with the issues you need to resolve and set measures for tracking progress. These might include recurring faults, response times, completed security fixes, restore-test results and project milestones.
Your service review should show what has improved, what is outstanding and who is responsible. The Hutton Engineering case study describes how proactive support helped a client plan its IT.