SUPPORT FOR YOUR INTERNAL IT TEAM
Co-managed IT support for internal IT teams
Extra skills and capacity for the IT team in a growing business. CIS helps organisations with 50 to 200 staff manage everyday workload, specialist problems and improvement projects, with clear ownership of the work your team retains.
Give your team more capacity
Your IT team knows the business. It may still need help with specialist work, a growing support queue or projects that keep slipping behind daily requests.
We take on the parts of that workload you need covered, with clear arrangements for decisions, handover and escalation.
For broader outsourcing of everyday IT, explore our managed IT support.
Where we can help
- Operational support: discuss helpdesk responsibilities, monitoring and maintenance, and escalation for recurring issues.
- Cloud and collaboration: plan Microsoft 365 and cloud work around your existing environment and users.
- Security: add cyber security expertise, with coverage and remediation ownership clearly defined.
- Recovery: review backup and recovery arrangements for your critical systems.
- Improvement projects: agree requirements, delivery responsibilities, documentation and handover.
The proposal sets out the services included, support hours, access arrangements and costs. Additional or out-of-hours coverage should be agreed explicitly.
Evidence from the UV&S Technology partnership
US-based MSP UV&S Technology selected CIS to co-manage IT for its UK operations. We worked with its existing systems and team, providing local expertise and infrastructure support.
Read the UV&S case study or see how we worked with St Paul’s Cathedral’s IT team on remote working.
Make responsibility clear before the work starts
We start with your team’s workload and the gaps you want to fill. Together, we map responsibility for applications, devices, cloud services, security and recovery.
Access, documentation, ticket handover and change approval are agreed before work begins. Regular reviews keep the work focused on your priorities and show what has improved.
Understand the service and cost
Costs reflect the systems, responsibilities and support coverage you need. We separate ongoing support from project work so the proposal is easy to assess.
Our co-managed IT service supports teams across Oxford and Oxfordshire, Buckinghamshire and Milton Keynes, and Birmingham. Agree remote support, site visits and escalation around the locations where your staff work.
Use an initial discussion to map your team’s workload, any specialist skills gaps and the projects that need to move forward. If you need a wider technical review first, explore our IT support consultancy.
Questions about co-managed IT support
What is the difference between managed and co-managed IT support?
Managed IT support gives CIS agreed day-to-day responsibilities for your business IT. Co-managed support divides the work with your internal team, adding specialist skills or delivery capacity where you need them.
Will our IT team keep control of its systems?
Your team retains the responsibilities agreed in the service scope. We define administration access, change approval, documentation and escalation around that division of work, so ownership remains clear.
Can CIS help with Microsoft 365 and security projects?
Yes. We can help with Microsoft 365 and cloud projects, cyber security and backup and recovery. Each project has defined responsibilities and a clear handover to your team.
How is co-managed IT support priced?
Costs depend on the responsibilities CIS takes on, the systems involved and the coverage required. Bring your team structure, current agreements and project backlog so we can separate ongoing support from project work and prepare an appropriate proposal.
Where does your IT team need more capacity?
Tell us where work is building up or specialist help would make a difference. We will build the support around those gaps.