A Decade of Digital Drag

Richardsons Chartered Accountants needed to improve ageing computers, unreliable systems and processes that were slowing staff down. Client Director James Ellin recalls computers taking so long to start that staff would leave them to boot while making a cup of tea.

The work: everyday support and targeted projects

CIS provided ongoing IT support and worked with the practice on two changes. A paperless working project helped staff handle documents more efficiently. For a troublesome legacy application, we worked directly with the software vendor and redesigned the supporting hardware.

“We can say what we want to achieve, and CIS help us find a solution that is appropriate for us,” James explains. “They know our business as well as our employees.”

The result: savings and greater reliability

Richardsons reported five-figure savings in printing costs from the paperless project. James also described the legacy system as “more reliable than it has ever been,” following the work.

The relationship gives the practice advice on the advantages, limitations and cost of different options, alongside everyday support.

“Our account manager especially knows our business very well and is really a trusted advisor as much as anything else.”

James Ellin, Client Director, Richardsons Chartered Accountants

Explore our IT support for accountancy firms.