Elevating a Good Service to a Great Strategic Partnership

The challenge: more dependable support

AMSBIO’s IT & Business Systems Manager, Shri Konda, wanted the relationship with its IT provider to develop further. The priorities were stable systems, proactive support and a team AMSBIO could trust when problems arose.

The work: closer working and clear communication

Shri describes a “remarkable shift” under CIS’s new leadership. He says the support team became “an extension of your own team” through closer working and clearer communication.

An unexpected outage put that relationship to the test.

“CIS responded immediately, communicated clearly throughout, and had us back up and running the same day which was excellent,” Shri recalls.

He adds: “The professionalism and calm approach turned what could have been a stressful situation into a manageable one.”

The result: more stable systems

Shri reports fewer interruptions and says the change has “improved productivity as well as morale.” His confidence in the service rests on knowing that “if something goes wrong, CIS will deal with it quickly and effectively.”

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