From Inherited IT Chaos to Board-Level Confidence for P.D. Hook Hatcheries

The challenge: an unreliable network

P.D. Hook inherited ageing systems, unsuitable hardware and an IT service focused on fixing problems after they occurred. Without dedicated technical resources or a clear improvement plan, the team spent too much time dealing with faults.

The work: redesign, planning and incident support

CIS worked with P.D. Hook’s leadership to review the network and plan changes. The aim was to improve availability and replace the repeated cycle of emergency fixes with planned investment.

We provided consultancy and redesigned the network for high availability, introducing new systems and software around the business’s operating needs.

When P.D. Hook experienced a cyber attack, the CIS team supported the response and the work to get the business running again.

The result: greater confidence in IT

IT Manager Alex Vaughan describes a change in how the directors viewed their IT systems and the decisions behind them:

“Our Directors have more faith in our IT systems and capabilities and are much happier with this area of the business that once was classed as unreliable and problematic is now looked at as a needed resource which is in capable hands, with good decisions made and backed up with the correct reason.“

The relationship now combines everyday support with planning and technical advice. Explore our IT support for agricultural businesses.