From Fire-Fighting to Forward-Thinking: How Hutton Engineering Gained Peace of Mind and a Platform for Growth
Project Overview
The challenge: recurring faults and limited planning
Hutton Engineering needed to reduce the time staff spent troubleshooting and establish a clearer plan for IT investment. Supply Chain Manager Jamie Kerby described the problem:
“Our team was spending more time troubleshooting technology issues than focusing on their actual work. This not only slowed down productivity but also created frustration across the company.”
The work: proactive support and incident response
CIS reviewed the business’s needs and built a support relationship around them. Jamie says: “CIS took the time to understand our unique business needs instead of offering a one-size-fits-all solution.”
When a key server failed at a critical time, the CIS team handled the response. Jamie recalls: “The CIS team was on it immediately — they communicated clearly, worked tirelessly, and had us back up and running far quicker than we expected.”
The result: more time for the business
Jamie describes the greatest change as peace of mind, with the team able to focus on its work and more confidence in the systems supporting it. His advice to other businesses is:
“Don’t wait until a major IT issue forces your hand. Partnering with CIS has been one of the best decisions we’ve made because they aren’t just a provider — they’re a trusted partner. They make IT one less thing to worry about, and that’s invaluable when you’re trying to run and grow a business.”
Jamie Kerby, Supply Chain Manager, Hutton Engineering
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