When Reactive IT Becomes a Barrier to Growth

The challenge: support that could keep pace

BASEC needed IT support that matched the demands of its growing international business. Recurring faults and slow responses were holding up everyday work.

The work: collaboration, calls and security

CIS introduced a company-wide SharePoint platform and moved business calls to Microsoft Teams. The work gave staff a more consistent way to share information and communicate.

BASEC also highlighted how CIS handled security concerns. An engineer reported unauthorised software use discreetly, allowing the client to address it. In another instance, a new engineer verified the caller’s identity before proceeding with a request.

The result: better collaboration and lower costs

BASEC reported “a considerable amount” of monthly savings on mobile phone expenditure within the first four months. Its Compliance Manager, Tracie Hunter, also praised the service:

“I would challenge them to identify another contractor that can match the customer service, care and support offered by CIS.”

Tracie Hunter, Compliance Manager, BASEC

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