We're here to help
We'll have you back up and running in no time!
We'll have you back up and running in no time! Please follow the instructions provided to you and we will help to resolve your IT challenge.
- Step 1 – Follow the “Start Ninja Quick Connect” link opposite.
- Step 2 – Once the download has completed, run the program.
- Step 3 – When the program is running, please notify our engineers and they will be able to connect to your device.
- Step 4 – That’s all for now.
Support Enquiry
We use NinjaOne to conduct remote support, file transfers, desktop sharing and various other support related activities. Secured by end-to-end encryption, NinjaOne is a trusted application for remote support services.
You can also browse the topics below to find what you are looking for.
Speak To Our TeamWhat size of business do you support?
We work with a range of customers from large to small. We have clients with hundreds of devices and some with just 2 to 3. What matters to us are helping you solve the IT and technical challenges that you have within your business which allows you to focus on growing and thriving.
How do the fees work?
Our support contracts work very simply and are based on the number of people and devices we provide cover on and the different levels of protection and service you require.
At CIS, we are transparent about any work that is charged, and this appears in the online portal that we provide to any customer who works with CIS. If at any time, you are unsure about what part of our service could cost, your Technical Account Manager will be able to answer the question you have.
Does CIS deal with hardware & software?
Whether its hardware or software, we know that for you and your business, whatever the issue is, it’s a problem!
It stops you and your team from doing your jobs and keeping your business functioning which is vital in the modern world we live in. Our approach is to solve the problem and that’s what our team of over 20 engineers work to do.
Do you support all systems – Windows, Macs, Androids etc?
Yes, we support all types of systems. Talk to us about the technology you use so we can understand the challenges you are facing and what assistance you may need.
Are CIS specialists
CIS is a specialist in 5 key areas which we know from our 31 years of experience companies have. We believe that the biggest threat companies face right now is from cyber criminals all over the world who are intent on hacking and destroying great businesses through malware and other means
We work to protect the clients, we work with from these disasters and when we hear the stories of those companies who come to us asking us to solve a problem, we know that being a specialist in this area is a good thing!