IT support for CIS customers
Managed IT support options
Support that fits your business.
Choose fully managed IT or add capacity to your own team. We’ll agree who does what and set out the improvements for the year ahead.
Establish a baseline, work through agreed priorities and build a 12-month improvement plan with owners.
Start a remote support session
When your CIS engineer asks you to connect:
- Select Ninja Quick Connect.
- Download and run the application, following the instructions on screen.
- Tell your engineer when it is ready so they can help you.
How remote support works
Give staff one route to IT help and make ownership clear across the systems your business relies on.
- Everyday support
- Help with the users, devices and applications covered by your service.
- Monitoring and maintenance
- Ongoing attention to agreed systems and investigation of recurring faults.
- Clear responsibilities
- Named contacts, escalation routes and an agreed split with other suppliers.
- Planning and improvement
- A starting baseline, agreed priorities and reviews of progress.
Know what you are buying before you commit.Your proposal sets out the users and systems covered, support hours, response and escalation arrangements, site visits and costs. Confirm any project work, licences and additional or out-of-hours cover in that scope.
See the handover and first 90 days with CIS
Client result: Everyday support developed into a paperless working project with five-figure printing cost savings for Richardsons Chartered Accountants.
We use NinjaOne for remote support, screen sharing and file transfer when needed to investigate an IT problem.
Your engineer will explain the steps to take. If you have not yet spoken to the team, contact CIS first so we can direct your request.
What size of business do you support?
We support small and growing businesses as well as larger organisations. The service depends on your systems, locations and the IT resources you already have.
Choose managed IT support for ongoing help and maintenance, or co-managed IT support for additional skills alongside your own team. Tell us what you need.
How much does managed IT support cost?
The cost depends on your users, devices, applications, locations and support hours, plus the security and backup work required.
We review your current setup and recurring problems, then explain the ongoing service costs and any separate project fees. Read our guide to IT support costs and comparing quotes, then request an itemised IT support proposal. The guide uses illustrative budgeting figures rather than CIS prices.
Does CIS support hardware and software?
Yes. We help resolve problems with business computers, software and the IT systems they connect to. Where an issue needs a hardware manufacturer or software supplier, we coordinate the next steps within your support agreement.
Which operating systems and devices does CIS support?
We support a range of business systems, including Windows, Mac and mobile devices. Tell us which devices, operating system versions and applications you use so we can confirm the support available and identify anything that needs specialist attention.
What does CIS specialise in?
CIS specialises in managed IT support, cloud services, cyber security, backup and recovery, and business communications. We help with everyday support as well as planned changes to your systems.
Explore our IT services or read our client case studies to see the work in practice.