IT support for CIS customers

Working with one of our support engineers? Use Ninja Quick Connect when they ask you to start a remote support session.
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CIS engineer working at a desk with two monitors
CIS technician configuring network equipment using a laptop

Start a remote support session

When your CIS engineer asks you to connect:

  1. Select Ninja Quick Connect.
  2. Download and run the application, following the instructions on screen.
  3. Tell your engineer when it is ready so they can help you.
Stay in contact with your engineer during the session and follow their instructions.

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How remote support works

We use NinjaOne for remote support, screen sharing and file transfer when needed to investigate an IT problem.

Your engineer will explain the steps to take. If you have not yet spoken to the team, contact CIS first so we can direct your request.

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CIS support engineer working at an office workstation

Support questions

Find answers to common questions about getting help from CIS.

Speak To Our Team

We support small and growing businesses as well as larger organisations. The service depends on your systems, locations and the IT resources you already have.

Choose managed IT support for ongoing help and maintenance, or co-managed IT support for additional skills alongside your own team. Tell us what you need.

The cost depends on your users, devices, applications, locations and support hours, plus the security and backup work required.

We review your current setup and recurring problems, then explain the ongoing service costs and any separate project fees. Read our guide to IT support costs and comparing quotes, then request an itemised IT support proposal. The guide uses illustrative budgeting figures rather than CIS prices.

Yes. We help resolve problems with business computers, software and the IT systems they connect to. Where an issue needs a hardware manufacturer or software supplier, we coordinate the next steps within your support agreement.

We support a range of business systems, including Windows, Mac and mobile devices. Tell us which devices, operating system versions and applications you use so we can confirm the support available and identify anything that needs specialist attention.

CIS specialises in managed IT support, cloud services, cyber security, backup and recovery, and business communications. We help with everyday support as well as planned changes to your systems.

Explore our IT services or read our client case studies to see the work in practice.