When Reactive IT Becomes a Barrier to Growth

The Challenge: When Reactive IT Becomes a Barrier to Growth

For a growing international business like BASEC, momentum is everything. Yet, their previous IT support was acting as an anchor. Plagued by poor workmanship and slow response times for even simple day-to-day issues, the company faced significant operational friction. In a business where everything is IT-driven, these delays were more than just an annoyance; they were a direct threat to BASEC’s operational efficiency and their ambitious global growth plans. The team needed a partner who could not just fix problems, but keep pace with their international demands and deliver a service that actively supported their goals.

The Solution: A Partnership Built on Proactivity, Trust, and Strategic Value

BASEC chose CIS not just for support, but for a true partnership capable of supporting their international footprint. The transition was immediate and impactful, moving beyond reactive fixes to deliver strategic, forward-thinking solutions.

Two key transformations stand out:

1. Strategic Modernisation with Tangible ROI: CIS managed the successful implementation of a company-wide SharePoint platform and the migration of their business calls to Microsoft Teams. This strategic project delivered more than just modern collaboration; it resulted in “a considerable amount” of monthly savings on their mobile phone expenditure within the first four months alone.
2. An Ingrained Culture of Security: True peace of mind comes from knowing your partner is vigilant. CIS demonstrated this through a proactive security culture that goes beyond checklists. In one instance, a CIS engineer tactfully identified a sensitive issue involving unauthorized software use, reporting it with the professionalism and discretion that allowed BASEC to manage the situation effectively. In another, a new CIS engineer, when contacted by BASEC’s primary contact, correctly challenged the call and asked them to verify their identity. This tenacity, as the client called it, proved that security at CIS is a deeply ingrained practice, not just a policy.

The Result: Exceeding Expectations and Enabling the Future

By partnering with CIS, BASEC transformed its technology from a liability into a strategic asset. They now have a partner who not only provides world-class support but also delivers tangible cost savings and a level of security that provides true peace of mind.

As their Compliance Manager, Tracie Hunter, puts it, the outcome is clear:

**”I would challenge them to identify another contractor that can match the customer service, care and support offered by CIS. The customer care and service offered by CIS is to an incredibly high standard… the services offered by CIS exceed BASEC’s expectations and therefore support our growing international business