From a Decision of Convenience to a Decade of Confidence

From a Decision of Convenience to a Decade of Confidence

For nearly a decade, CIS has been the trusted technology partner for Cherrytree (Wantage) Ltd., a relationship that began with a pragmatic choice and has since blossomed into a cornerstone of their business operations, delivering empowerment, seamless growth, and ultimate peace of mind.

The Challenge: The Uncertainty of a New Beginning

In 2016, following the acquisition of a new business, the leadership at Cherrytree faced an immediate and critical challenge: securing a reliable IT partner without the luxury of time for an extensive market review. They needed a local, responsive team that could stabilise their existing infrastructure and provide a dependable foundation for the future. The primary concern was the inherent uncertainty—would this new partner truly understand their needs and be there when it mattered most?

The Guide: A Partnership Built on Proactive Value

Cherrytree engaged with CIS, and from the outset, our focus was on transforming a relationship of necessity into one of strategic value. We understood that to be a true partner, we had to do more than just answer the phone; we had to proactively empower their team and manage their technology roadmap.

Our plan unfolded across three key areas:

1. Proactive Strategy & Team Empowerment: We instituted regular “housekeeping visits” that went beyond simple troubleshooting. These on-site sessions became educational opportunities, making the entire Cherrytree team more tech-savvy and confident in their systems. As Miriam Hutchinson, Business Director, noted, these were “extremely helpful and educational,” a core part of our philosophy of empowering the client.
2. Expert Management of Critical Projects: When the time came for a significant, 10-machine hardware upgrade in 2020, our Head of Technical, Tony Pemberton (The Sentinel), architected and managed the entire project. While complex projects can be arduous, our structured plan and expert execution ensured the process was “ultimately successful and worth the upheaval and cost,” providing Cherrytree with the modern infrastructure they needed to thrive.
3. Unshakeable Day-to-Day Support: The true measure of an IT partner is their reliability when things go wrong. For Cherrytree, our 24/7 UK-based helpdesk has been the ultimate safety net.

“Although not absolutely perfect, your helpline is second to none; this is the ultimate ‘peace of mind’ – I don’t think Dennis has ever failed to solve any of our day-to-day IT issues!”

Miriam Hutchinson MA, Business Director

The Result: Ultimate Peace of Mind and a Lasting Partnership

What started as a convenient local choice in 2016 has evolved into a nearly decade-long strategic partnership. Cherrytree (Wantage) Ltd. doesn’t just have an IT provider; they have a dedicated team that has empowered their staff, guided them through critical growth projects, and delivered the single most valuable asset in today’s business landscape: certainty.

The “ultimate peace of mind” Miriam describes is the direct result of knowing that no matter the issue, an expert like Dennis is there to solve it. This allows the Cherrytree leadership to focus on running their business, confident that their technology foundation is secure, efficient, and in the hands of a partner they unequivocally trust.