Elevating a Good Service to a Great Strategic Partnership

The Challenge: Elevating a Good Service to a Great Strategic Partnership

For Shri Konda, the IT & Business Systems Manager at AMSBIO, the existing relationship with their IT provider was good, but he knew there was a higher level of partnership to be achieved. In a competitive landscape, a standard supplier arrangement wasn’t enough. The goal was to evolve the relationship into one built on deep, mutual trust, ensuring system stability to drive productivity and boost team morale, rather than just reactively fixing issues.

The Solution: A Deliberate Move to Proactive, Trust-Based Support

According to Shri, the turning point was a “remarkable shift” in the relationship, driven by CIS’s new leadership. The partnership became more reliable and was firmly rooted in mutual trust. CIS transitioned from a simple vendor to what Shri describes as “an extension of your own team,” providing responsive, proactive support that was genuinely invested in AMSBIO’s success.

This new level of partnership was proven during a critical incident. When an unexpected outage occurred, the CIS team’s response was immediate and effective. “CIS responded immediately, communicated clearly throughout, and had us back up and running the same day which was excellent,” Shri recalls. “The professionalism and calm approach turned what could have been a stressful situation into a manageable one.”

The Result: Tangible Peace of Mind and Improved Business Performance

For Shri Konda and his team, the transformation has delivered the most valuable outcome a business can ask for from its technology partner. “The biggest change has been peace of mind,” he states. This confidence is built on the knowledge that “if something goes wrong, CIS will deal with it quickly and effectively.”

This has translated directly into tangible business improvements. AMSBIO’s systems are now more stable, allowing the team to work without constant interruptions, a change that Shri confirms has “improved productivity as well as morale.”

Ultimately, he concludes that the relationship has achieved the ideal state: one that **”feels like a true partnership rather than a supplier