What do you need to consider when selecting an IT Support Company ?

Choosing an IT managed service provider (MSP) is a crucial decision for any business that relies on technology for its daily operations. An MSP can help you optimize your IT infrastructure, reduce costs, improve security, and provide ongoing support. But how do you find the right MSP for your needs?

Here are 10 things to look for when selecting an IT MSP:

1. Experience and expertise: You want an MSP that has a proven track record of delivering high-quality IT services to businesses in your industry and size. Look for certifications, awards, testimonials, and case studies that demonstrate their capabilities and achievements.

2. Services and solutions: You want an MSP that can offer a comprehensive range of IT services and solutions that match your business goals and challenges. Look for an MSP that can provide cloud computing, cybersecurity, backup and disaster recovery, network management, help desk support, and more.

3. Availability and responsiveness: You want an MSP that can guarantee a high level of availability and responsiveness for your IT systems and issues. Look for an MSP that can offer 24/7/365 monitoring, maintenance, and support, as well as fast response times and resolution rates.

4. Scalability and flexibility: You want an MSP that can adapt to your changing business needs and demands. Look for an MSP that can scale up or down their services and solutions as your business grows or shrinks, as well as customize their offerings to suit your specific requirements.

5. Security and compliance: You want an MSP that can protect your data and systems from cyber threats and ensure compliance with relevant regulations and standards. Look for an MSP that can offer advanced security tools and practices, such as encryption, firewalls, antivirus, intrusion detection, etc., as well as compliance audits and assessments.

6. Communication and collaboration: You want an MSP that can communicate and collaborate effectively with you and your team. Look for an MSP that can assign a dedicated account manager, provide regular reports and updates, solicit feedback and suggestions, and involve you in strategic planning and decision making.

7. Innovation and improvement: You want an MSP that can keep up with the latest technology trends and innovations and help you leverage them for your business advantage. Look for an MSP that can offer cutting-edge IT solutions, such as artificial intelligence, machine learning, internet of things, etc., as well as continuous improvement initiatives, such as training, education, research, etc.

8. Cost-effectiveness and value: You want an MSP that can offer you a fair and transparent pricing model that fits your budget and delivers value for money. Look for an MSP that can offer a fixed monthly fee, a pay-as-you-go model, or a hybrid model, depending on your preferences and needs. Also look for an MSP that can demonstrate the return on investment (ROI) of their services and solutions.

9. Reputation and reliability: You want an MSP that has a good reputation in the market and a high level of reliability in their service delivery. Look for an MSP that has positive reviews, ratings, referrals, and testimonials from their existing or past clients. Also look for an MSP that has a strong financial position, a stable workforce, and a clear vision and mission.

10. Culture and values: You want an MSP that shares your culture and values and can establish a long-term partnership with you based on trust and respect. Look for an MSP that has a similar vision, mission, goals, ethics, principles, etc., as yours. Also look for an MSP that has a positive work environment, a happy staff, a social responsibility program, etc.

To help you make an informed decision, here are 10 questions you should ask when selecting an IT MSP for your business:

What are your core competencies and areas of expertise?

How do you assess the current state of our IT infrastructure and identify the gaps and risks?

What are the services and solutions you offer and how do they align with our business objectives and challenges?

How do you ensure the security, compliance and reliability of our IT systems and data?

How do you monitor, manage and optimize the performance of our IT environment?

How do you communicate and collaborate with us and what are the channels and tools you use?

How do you measure and report on the quality and value of your services and how often do you review them with us?

How do you handle incidents, problems and requests and what are your response and resolution times?

How do you manage changes, updates and upgrades to our IT systems and applications?

What are your pricing models and contract terms and how flexible are they?

We hope that helps and of course you can always reach out to us and see what have been doing for our clients over the last 35 years.